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Returns & Refund Policy

 

Returns

Our return/exchange policy remains active 30 days from the date the item is delivered to you. If for any reason that you have trouble with your item please contact us immediately. If we are contacted after the 30 day timeframe, we will do what we can to help you.

To be eligible for a return, your item must be unused and in the same condition that the item was received in. For example: if the item was sold as Brand New and Sealed the item must be unopened. All items must also be in the original packaging. We reserve the right to charge a restocking fee up to 20% for non-defective items that are returned. This fee depends on the condition of the item when it is received back to our warehouse.

Several types of goods are exempt from being returned or exchanged. We do not accept returns for any reason on the following items: Game points (Xbox 360 Live Pre-paid cards, PS Network, WOW cards, etc.) any game cheat/enhancers (Xploders, Action Replays), Trading card games (Magic the Gathering, Pokémon, etc). Please be sure to read the description carefully to ensure you buy the correct item.


Additional non-returnable items:
-Gift cards
-Downloadable software products
-Perishable Items (candy, energy drinks, etc.)
-New sealed video games
-Items sold in as-is condition

To complete your return, we require a receipt or proof of purchase (Packing Invoice) and an RMA number that will be assigned to you when you contact us at support@hexir.com

There are certain situations where only partial refunds are granted: (if applicable)
-Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
-Any items damaged, not in its original condition, or missing parts for reasons not due to our error.
For any item that is returned more than 30 days after delivery, a 20% restocking fee may be applied

Manufacturer Warranty

Many product manufacturers offer their own comprehensive warranty programs. We highly advise you make use of the manufacturer warranty as they usually have a longer duration and cover shipping costs. More information can be found on the packaging or instruction manuals of the product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your PayPal or credit card account again.

Then contact your credit card company, it may take some time before your refund is officially posted. With some credit card processors, a refund can take up to 7-10 business days to post.

Next contact your bank. There is often some processing time before a refund is posted also to a bank account.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@hexir.com.

Clarence items (if applicable)

Only regular priced items may be refunded, clearance items cannot be refunded or returned.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange for the same item, send us an email at support@hexir.com and send your item to:

Hexir ATTN: EXCHANGE
9022 Cotter Street
Lewis Center US 43035

All exchanges must have an RMA number included; if a return is received without an RMA number the package will be refused.

Shipping

To exchange your product, you should mail your package to:

Hexir ATTN: EXCHANGE
RMA # --------
9022 Cotter Street 
Lewis Center US 43035

You will be responsible for paying for your own shipping costs for returning your item regardless if you are returning or exchanging. All Shipping costs are non-refundable.

All exchanges/returns must have an RMA number included; if a return/exchange is received without an RMA number the package will be refused.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $25, you should consider using a traceable shipping service or purchasing shipping insurance. We are not responsible for any returned items lost during shipping.

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