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Shipping Terms

Shipping Terms

Customer satisfaction is our number one priority. We will make sure that the item(s) you ordered arrive in
a timely manner and in the specified condition. We ship within 1-3 business days (we do not ship on
weekends or holidays) of when the payment is received and cleared. Transit times can vary depending on the
carrier used for shipping. USPS Domestic shipments can take 2-7 days. USPS International shipment can take
7-30 days. Most of our domestic customers will receive the item(s) on average 3-7 business days after the
payment is received and cleared (3-10 business days during holiday seasons). In case you need the item
faster, we recommend that you pick a higher priced shipping option.

Please make sure that your shipping address is correct. Any revisions to the shipping address must be
submitted before tracking information has been received. Reshipping due to incorrect shipping address will
be at buyers' expense. Shipping is non-refundable, the money is used for postage and cannot be recovered.
Multiple items purchased may be shipped together or separate depending on availability and viability. It
will not affect the shipping and handling charge. Lost packages can be claimed after 30 days (for
domestic) and 90 days (for international). We will monitor the status on the delivery confirmation.

International Shipping

The customer is responsible for any and all duties/taxes/tariffs. We serve ONLY as the exporter and DO NOT
pay for any of the taxes/duties/tariffs. All BROKERAGE fees are the sole responsibility of the customer.
Tracking for international shipping is not always available for First Class packages after they have left
the US. For tracking outside of the US, please select Priority, Express Mail or UPS (Canada Only) on
checkout.

Note to Canadian customers: Selecting UPS as the carrier raises the likelyhood of brokerage fees on
delivery. Please consider this additional cost when selecting a shipping method. Any items returned for
refusal to pay brokerage fees may result in a restocking fee being taken from the item purchase cost.

Wholesale Shipping

Shipping and handling fees will be calculated and included on the final invoice. We currently offer USPS
and UPS as carriers for wholesale orders.

If you have any questions regarding shipping times, shipping and handling charges, or any other topic
related to shipping not covered here, please contact us at support@hexir.com

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